All our items are made to order, and we aim to ship orders within 1 to 3 business days. Once dispatched, you'll receive tracking information via email.

Estimated shipping times:

• EU/UK: 3 to 10 days (Express: 1 to 3 days)
• USA: 8 to 14 days (Express: 2 to 5 days)
• Oceania: 8-16 days (Express: 4 to 9 days)

For full details, visit our Shipping Information page.

If you made a mistake with your shipping address, please contact us as soon as possible. If your order hasn't entered production yet, we can update it. Unfortunately, once an order has shipped, we are unable to make changes.

Once your order has shipped, you will receive an email with tracking details.

• If you haven't received your tracking email, check your spam folder.

Most orders arrive within the estimated timeframe, but if you experience delays, check your tracking link for updates. If your order is significantly delayed contact us and we'll look into it for you.

If your tracking hasn't updated in a while or your package appears lost, you can contact us.

• EU/UK: If your order hasn't arrived within 15 days of dispatch, let us know.
• USA and Oceania: If it hasn't arrived within 30 days of dispatch, we'll investigate and offer a solution.

We currently ship only to the EU, UK, USA, and Australia.

For full details, visit our Shipping Information page.

EU/UK orders: No, all taxes are already included in your checkout price.

USA orders: No, you won't have to pay any extra customs or import fees. Everything is covered in the price you see at checkout.

Fox+Fray is a Netherlands-based company, but all orders are shipped from our warehouse in Lithuania, EU. This allows us to efficiently fulfill orders and deliver to customers worldwide while maintaining high-quality production and reliable shipping.

All orders are shipped from our warehouse in Lithuania, EU. Every order comes with full tracking, so you can stay updated on its journey until it reaches you safely.

Tracking updates can sometimes be delayed, especially if your order is in transit between countries. If your tracking hasn't updated in several days, rest assured that your package is still on its way. If you're concerned, feel free to contact us, and we'll check on it for you.

Once you place your order, you'll receive an order confirmation email with all your details. If you don't see it, please check your spam/junk folder or contact us and we'll confirm it for you.

We offer a 30-day return policy from the date you receive your item. If you're not satisfied, you can return it for a refund.

Return details:

• Items must be in their original condition.
• Customers are responsible for return shipping costs.
• Refunds are processed once we receive the return.

For full details, visit our Returns Policy page.

We only offer exchanges if you ordered the wrong phone size/model.

• We do NOT offer exchanges for design changes, but you can return your order for a refund if it's unused.
• If you accidentally ordered the wrong size, contact us and we'll help you get the right one.

Yes, if your order hasn't entered production yet. Since all cases are made to order, this window is short.

• To cancel, contact us within 3 hours of purchase via our support@foxandfray.com. Use the subject 'Order Cancellation: [Your Order Number]'
• If your order is already in production, we cannot cancel it.

If you ordered the wrong phone model, case type, or design, contact us immediately via support@foxandfray.com. Use the subject 'Order Adjustment Request: [Your Order Number]'

• If your order hasn't entered production yet, we can modify it.
• If it's already in production, we can't make changes.

We take great care when packaging, but if your order arrives damaged, contact us within 7 days of delivery with photos of the damage and we'll arrange a replacement. Follow the guidelines in the Returns policy.

Beautiful on the outside, built to protect on the inside. All our cases are engineered to last and offer dual-layer protection with a shock-absorbing inner lining.

No! Our cases are printed using high-quality UV printing technology, ensuring vibrant, long-lasting designs that won't fade or peel under normal use.

Yes! All our phone cases, including the Tough Case, are fully wireless charging compatible.

Yes! We offer MagSafe-compatible cases. If you need one, select the MagSafe option when choosing your case.

At this time, we don't offer custom designs. However, we are always adding new designs. Sign up for our newsletter to stay updated!

We offer a 1-year guarantee on all cases. If you experience a manufacturing defect (e.g., print fading, peeling, or fit issues) within the first year, we'll replace it free of charge.

What's not covered?

• General wear and tear
• Accidental damage (drops, scratches, etc.)

For warranty claims, contact us and include photos of the issue.

Yes! We use secure payment processing and encryption technology to protect your data. Payments can be made via credit/debit card or trusted payment providers such as PayPal, Apple Pay, iDEAL and Google Pay for a secure and seamless checkout experience.

We don't have a dedicated student/military discount yet, but keep an eye out for promotions!

We currently don't offer bulk discounts, but if you're looking to order 10+ cases, feel free to contact us via our Contact Form, and we'll see what we can do!

You can reach us via our Contact Form.

We aim to respond within 24 hours (Monday to Friday).

You haven't replied to my email, what do I do?
We aim to respond within 24 hours (Monday to Friday). If you haven't received a reply:

1. Check your spam/junk folder.
2. Send a follow-up message via support@foxandfray.com